At w786, we take the privacy of our members seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have over your information as a member of Pakistan's trusted online sportsbook and casino platform.
These six principles summarise our approach to your privacy. Full legal details are set out in the policy text further down this page.
w786 collects only the personal data that is strictly necessary to operate your account, process PKR transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and fulfil our obligations under our international gaming licence. We do not collect data speculatively or without a clear, documented purpose.
All data transmitted between your device and w786 servers is protected using 256-bit SSL/TLS encryption. Sensitive account credentials are stored using industry-standard one-way hashing algorithms. Payment data is handled exclusively through PCI-DSS compliant payment processor channels and is never stored in plain text on w786 systems.
Identity verification documents — including CNIC copies and proof of address — are collected solely for KYC compliance as required by our gaming licence. These documents are stored in an access-controlled environment and are never used for marketing purposes, sold to third parties, or retained beyond the legally required retention period.
As a w786 member, you have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your information. All such requests are handled by our support team and responded to within 30 calendar days of receipt.
w786 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Data sharing with third parties is limited exclusively to licensed payment processors, identity verification providers, fraud prevention services, and regulatory authorities as required by our licence conditions.
w786 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing and legal obligations. Transaction records and KYC documents are retained for a minimum of five years following account closure in accordance with international anti-money laundering standards. Marketing preference data is deleted within 90 days of opt-out.
This Privacy Policy ("Policy") sets out the basis on which w786 ("we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "your") who access or use the w786 Platform at w786.bet, including the sportsbook, live casino, slot games, and all associated account and payment services.
w786 operates as a licensed international online gaming platform and is committed to handling personal data responsibly, transparently, and in accordance with applicable international data protection standards. This Policy applies to all w786 members located in Pakistan and covers all personal data processed in connection with the registration, operation, and closure of a w786 account.
By creating a w786 account or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
For the purposes of this Privacy Policy, w786 is the data controller in respect of all personal data collected from members using the Platform. As data controller, w786 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
w786 holds an international gaming licence which imposes specific obligations on us in relation to the collection, retention, and protection of member data, including Know Your Customer (KYC) records, transaction histories, and responsible gaming intervention records. All data processing activities carried out pursuant to our licensing obligations are clearly identified in this Policy.
If you have any questions about how w786 processes your personal data, or wish to exercise any of the rights described in Section 10, please contact us via the 24/7 live chat on the Platform or by email at [email protected].
w786 collects personal data from you directly when you register, interact with the Platform, or contact our support team, as well as automatically through your use of the Platform. The categories of personal data we collect are described below.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, CNIC, date of birth | KYC verification, age check |
| Contact | Mobile number, email | Account access, 2FA, communications |
| Financial | JazzCash / EasyPaisa / bank refs | Deposit & withdrawal processing |
| Gaming Activity | Bet history, game sessions | Account management, responsible gaming |
| Technical | IP address, device info | Fraud prevention, security |
| Communications | Live chat transcripts | Support, dispute resolution |
w786 uses personal data collected from members for the following specific purposes:
w786 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon for each category of processing activity are set out below.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC identity and age verification | Legal obligation (gaming licence compliance) |
| Payment processing (JazzCash, EasyPaisa, banks) | Performance of contract |
| Fraud detection and AML monitoring | Legal obligation / Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Customer support communications | Performance of contract / Legitimate interests |
| Marketing and promotional communications | Consent (withdrawable at any time) |
| Platform analytics and improvement | Legitimate interests |
Where w786 relies on legitimate interests as a legal basis, we have carried out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You may request a summary of any such assessment by contacting our support team.
In order to process PKR deposits and withdrawals, w786 shares necessary transaction data with licensed payment processors including the operators of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Data shared with payment processors is limited to the minimum necessary to complete the transaction and is governed by the processors' own data protection policies.
w786 uses third-party identity verification service providers to assist with KYC checks, including the verification of CNIC documents and proof of address submissions. These providers are contractually bound to process your data only on w786's instruction and only for the purpose of identity verification.
To protect the integrity of the Platform and the safety of all members, w786 shares relevant technical data — including IP addresses and device fingerprints — with licensed fraud prevention and cybersecurity service providers. No directly identifying personal data (such as your name or CNIC) is shared with these providers unless required to investigate a specific suspected fraud incident.
w786 may be required to disclose personal data to our licensing authority, financial intelligence units, or law enforcement bodies where we are legally obligated to do so. All such disclosures are documented and carried out in strict accordance with our licence conditions and applicable law.
w786 does not sell, rent, lease, or otherwise commercially share your personal data with any third party for their own marketing, advertising, or data enrichment purposes. Any commercial partnership arrangement entered into by w786 does not include access to individual member personal data.
w786 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve performance, and — where you have consented — to deliver relevant promotional content. The types of cookies used by w786 are as follows:
You can manage your cookie preferences through your browser settings or through the w786 cookie preference centre. Please note that disabling certain cookies may affect the functionality of the Platform.
w786 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:
w786 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by our international gaming licence or applicable law.
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration details | Duration of account + 5 years post-closure | Licensing obligation |
| KYC documents (CNIC, address proof) | 5 years post-closure | AML / licensing obligation |
| Transaction records (deposits, withdrawals) | 5 years post-closure | AML / licensing obligation |
| Betting and gaming history | Duration of account + 5 years post-closure | Licensing obligation / dispute resolution |
| Responsible gaming records | 5 years post-closure | Licensing obligation / member protection |
| Customer support communications | 3 years post-interaction | Legitimate interests / dispute resolution |
| Marketing preference records | 90 days post opt-out | Consent management |
| Technical / device logs | 12 months | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction policy. Where anonymisation is applied, the resulting data cannot be used to re-identify you and may be retained indefinitely for aggregate statistical analysis.
As a w786 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us via the 24/7 live chat or by email at [email protected]. We will respond to all valid requests within 30 calendar days.
Please note that certain rights are subject to limitations where w786 is required to retain or process data to fulfil a legal obligation under our gaming licence or AML regulations. Where a request cannot be fulfilled in full, we will explain the reason clearly and advise on any alternative steps available to you.
w786 operates a zero-tolerance policy with respect to underage access. During registration, all members are required to confirm that they are at least 21 years of age. Age verification is subsequently confirmed through KYC document checks. Any account found to belong to a person under 21 will be immediately suspended, all wagers will be voided, and any balance will be returned to the depositing payment method following review.
If you become aware that a minor has created a w786 account or accessed the Platform, please notify us immediately via the live chat support function so that we can take appropriate action. Parents and guardians concerned about underage gambling access are encouraged to use parental control software to restrict access to gambling websites.
As an international gaming platform, w786 may process and store personal data on servers located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in your jurisdiction, w786 will ensure that appropriate safeguards are in place prior to such transfer.
Safeguards used by w786 for international data transfers include standard contractual clauses with receiving entities, data processing agreements with all third-party processors specifying the technical and organisational measures they must maintain, and, where available, reliance on recognised adequacy frameworks applicable to the receiving jurisdiction.
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our support team.
w786 may send you promotional communications including bonus offers, deposit match promotions, PSL season betting previews, and new game announcements where you have provided your consent to receive such communications during account registration or subsequently via your account preferences dashboard.
You may withdraw your consent to marketing communications at any time by:
Opt-out requests are processed within 5 business days. Please note that even after opting out of marketing communications, you will continue to receive transactional and account management communications — such as deposit confirmations, withdrawal notifications, and KYC requests — as these are necessary for the operation of your account and cannot be disabled.
w786 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform functionality, legal obligations, or licensing requirements. Where changes are material, we will notify you via a prominent notice on the Platform or by communication to the mobile number or email address registered on your account, with a minimum of 14 days' advance notice where practicable.
The effective date displayed at the top of this page reflects the date on which the current version of this Policy came into force. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. Previous versions of this Policy are available upon written request to our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way w786 handles your personal data, please do not hesitate to get in touch with our team through any of the following channels:
We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response to your concern, you have the right to escalate your complaint to our licensing authority or to the relevant data protection supervisory body in your jurisdiction.
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